1. Introduction

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This Privacy Policy explains how RNet Solutions Ltd (“we”, “us”, “our”) collects, uses, and protects personal data when you visit our website or use our managed IT services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We act as a Data Controller for information collected through our website and as a Data Processor when delivering managed services to clients.

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2. Data We Collect

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2.1 Information you provide to us

• Name and contact details

• Company name, job title, and industry sector

• Enquiry form submissions

• Support requests and onboarding documentation

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2.2 Information collected automatically

• IP address

• Device and browser information

• Website usage analytics

• Cookies and similar tracking technologies

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2.3 Data processed during service delivery

• User account and authentication data

• System logs and audit trails

• Device identifiers and network information

• Backup and monitoring data

• Credentials provided for managed systems (encrypted and access-controlled)

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3. How We Use Personal Data

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We may use personal data for the following purposes:

• To respond to enquiries and provide support

• To deliver, maintain, and improve managed IT services

• To administer billing and contractual obligations

• To enhance website usability and security

• To send service notifications or marketing (with consent)

• To comply with legal or regulatory requirements

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4. Lawful Bases for Processing

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Under the UK GDPR, the lawful bases we rely on may include:

• Contract – performance of a contract or steps prior to entering into a contract

• Legitimate Interests – improving services, securing IT systems, fraud prevention

• Consent – for optional marketing communications

• Legal Obligation – financial record-keeping, regulatory reporting

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5. Sharing Personal Data

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We may share personal data with:

• Cloud hosting and email service providers

• Monitoring, backup, and cybersecurity vendors

• Payment processors

• Professional advisors (legal, accounting)

• Regulators and law-enforcement if required

All third parties are subject to confidentiality and data protection agreements.

We do not sell personal data.

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6. International Data Transfers

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Where data is transferred outside the UK, we ensure valid safeguards:

• UK International Data Transfer Agreement (IDTA)

• UK Addendum to EU Standard Contractual Clauses

• Adequacy decisions where applicable

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7. Retention of Data

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Retention varies depending on data type:

• Enquiry data: typically 12–24 months

• Contractual/service data: duration of contract + 6–7 years for legal obligations

• Monitoring and log data: according to client agreements

We retain personal data only as long as necessary.

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8. Your Rights

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You have the right to:

• Access your data

• Request correction

• Request erasure

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent (for marketing)

• Lodge a complaint with the ICO (ico.org.uk)

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9. Cookies

We use cookies for:

• Website analytics

• Security and performance

• Remembering preferences

See our Cookie Policy for details.

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10. Security Measures

We use industry-leading security controls, such as:

• Encryption at rest and in transit

• Multi-factor authentication

• Access controls and least-privilege principles

• Firewalls and threat detection

• Regular penetration testing and vulnerability scans

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11. Links to Third Parties

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Our website may link to external sites. We are not responsible for their privacy practices.

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12. Changes to This Policy

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We may update this policy periodically. Updates will appear on this page with a revised date.

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13. Contact Us

Email: info@rnetsolutions.co.uk
Address: 3 Hay Lane Terrace, Scarborough, North Yorkshire, YO13 0AJ.